You will always receive an acknowledgement of your booking. If you do not receive anything, please call us on +44 (0)20 8037 1779 to make sure we have received your booking. Unless otherwise stated, your registration fee includes refreshments, documentation and invaluable networking opportunities each day of the event.

Once a booking is received, payment is due in full prior to the event, otherwise you will be asked to pay by credit card on arrival before being allowed to enter. All cancellations of attendance MUST be made in writing to events@akabomedia.co.uk and will be acknowledged in writing. Refunds are at the discretion of the organiser. In the event of non-attendance NO refund can be given and we may charge you an administration fee of £195 to cover a portion of the costs, including delegate packs, catering and associated venue costs. However, you can transfer your place to an appropriate colleague by notifying the organisers prior to the event.

Event places are based on certain entry criteria which you will find both prior to, and on, registration forms. You must adhere to this criteria before booking your place(s). We cannot accept registrations or permit entry for bookings which do not conform to our entry criteria and refunds may not be given in such cases. For example, if an event is for end-user practitioners only, solutions providers are not permitted to book the standard delegate places and alternative options for getting involved in the event will be offered.

If a booking is made at a discounted price, payment must be made before any respective deadline, otherwise payment due will revert to the standard rate.

Where presentations files are made available after an event, only those for which speaker permissions have been granted will be accessible and these are strictly for the use of attending end-user delegates only. Files must not be redistributed, amended or reproduced without the permission of the organiser and relevant speaker.

It may be necessary for reasons beyond the control of the Organiser to alter the content, timings or venue. Akabo Media does not accept liability for any transport disruption or individual transport delays and in such circumstances the normal cancellation restrictions apply. If the Organiser cancels the event due to reasons beyond their control, you will be entitled to a credit for use on any other Akabo Media event taking place within the 12 months. If you make your booking via the telephone, you are automatically adhering to our terms and conditions.